1-800-Flowers Spent Valentine’s Day Apologizing To Hundreds Of Angry Boyfriends And Husbands

The Twitter feed for 1-800-Flowers spent Valentine’s day apologizing to some very upset boyfriends, husbands and disappointed flower recipients.

Thousands of unhappy customers have flooded 1-800-Flowers twitter and Facebook pages with complaints and horror stories about delayed gifts, disappointed Valentines and hours of waiting on hold for a customer service representative.

1-800-Flowers issued the following statement on their Facebook page:

To our Valued Customers: At 1800Flowers, we are fully committed to our 100% Smile Guarantee. Our customer service center is open 24×7 and our caring team is working hard to resolve every concern, and won’t stop until we do. We appreciate your patience and your trust in us to deliver your smile. Due to the weather issues we experienced, wait times are longer than we would like. If you contact us to check on your order or have a question, we promise to respond as soon as possible.

According to the New York Daily News:

A Long Island resident named Darin told The News that he paid more than $200 on flowers for his wife, who had just started a new job.

“I wanted to make a big splash at work for her,” Darin, who recently moved to East Quogue, N.Y. from Savannah, said.

He placed his order on Feb. 4, and kicked in the extra money to have the arrangement delivered on Valentine’s Day. He said the guaranteed delivery time was 7 p.m. Friday, but he was told they would get to his wife’s office before it closed that day.

But the flowers never showed up.

The company website does have a disclaimer stating they cannot guarantee delivery on major floral holidays like Valentine’s Day and Mother’s Day.

Many upset customers took to twitter to show off their Valentine’s flower deliveries:

There were some happy reviews from 1-800-Flower customers on Twitter: